Services
Features of Customer Service
Case management
With case management, businesses can manage customer issues and track their resolution, ensuring that nothing falls through the cracks.
Knowledge management
This enables businesses to store and manage knowledge articles, ensuring that customer service agents have access to accurate and up-to-date information.
Service level agreements (SLAs)
With SLAs, businesses can set expectations for response and resolution times, ensuring that customer issues are addressed in a timely manner.
Omni-channel support
It supports various channels such as email, chat, social media, and phone, enabling to provide support through their customers preferred channels.
Customizable dashboards and reports
It provides customizable dashboards and reports, enabling businesses to track KPIs and gain insights into customer service performance.
Integration with other Microsoft products
It integrates with other Microsoft products such as Power BI, Microsoft Teams, and Dynamics 365 Sales, providing a comprehensive solution for customer engagement.
FAQ
Dynamics 365 Customer Service is a cloud-based platform that helps businesses to deliver customer service through various channels such as email, chat, social media, and phone. The platform provides a unified view of the customer’s journey and enables businesses to respond to queries and complaints quickly.
Dynamics 365 Customer Service is available in different pricing plans, starting from $20 per user per month. The cost depends on the specific plan and features that businesses choose.
Yes, Dynamics 365 Customer Service can be customized to fit the specific needs of businesses. The platform includes features such as case management, knowledge management, and SLAs, which can be tailored to the requirements of individual businesses.
Dynamics 365 Customer Service is used by businesses in various industries, including healthcare, finance, retail, and manufacturing. The platform is suitable for any business that wants to improve its customer service performance and gain insights into customer behavior and trends.
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